Customer Service


Twincity Refreshments offers three delivery and processing options:

STANDARD

  • Delivery within 5-12 business days after your order leaves our warehouse.
  • Refer to the shipping and handling chart for each additional shipping address.
  • Weekend delivery is subject to your local delivery area.

SECOND-DAY

  • Expected delivery within 2 business days after your order leaves our warehouse.
  • Add $9.95 per address to standard delivery and processing charges.
  • Call for details if using your Courier Account.
  • Refer to the shipping and handling chart for each additional shipping address.
  • Weekend delivery is subject to your local delivery area.

NEXT-DAY

  • Expected delivery the next business day after your order leaves our warehouse.
  • Add $19.95 per address to standard delivery and processing charges.
  • Call for details if using your Courier Account.
  • Refer to the shipping and handling chart for each additional shipping address.
  • Weekend delivery is subject to your local delivery area.

The delivery and processing rates shown with our product descriptions are approximate; the precise charge cannot be determined until you choose a delivery option during checkout. 

Overseas Addresses 
Deliveries may take longer due to customs delays. Shipping rates vary. Please call us at 1-888-737-1111 or 1-807-344-8651 to arrange appropriate shipping for you.

Post Office Boxes
Second-day and next-day deliveries are not available to post office boxes. All standard deliveries to P.O. boxes are delivered via parcel post.

Delivery and Processing Charges
Delivery and Processing charges are calculated based upon the total cost of merchandise in your order. The following delivery and processing charges apply to products pictured and described on our website and to online orders from our catalogues. All prices are expressed in Canadian Dollars. Overseas shipping rates vary. Please refer to Overseas Addresses.

**Total value of merchandise before tax or other charges.
*Appropriate taxes will be added to shipping costs. Please see below for breakdown.

  1. United States: No tax
  2. H.S.T. Provinces: 13%
  3. G.S.T. Provinces: 5% 

Twincity Refreshments works hard to ensure that current and accurate shipping charges are applied to your order. They are reviewed and adjusted on a regular basis.

Please contact us if you have any questions about shipping or delivery of your order by calling 1-888-737-1111 or 1-807-344-8651 or click here and select Shipping and Delivery to send an email.

 Terms & Conditions of Sale

Application

These conditions apply unless otherwise specifically agreed to in writing. They are in addition to any other agreements in force between the Seller and the Purchaser. Terms and Conditions of Sale may change at any time and without notice. Paragraph titles are for reference only.

Receipt and Inspection of Goods
Inspect contents of shipment immediately upon arrival.  In the event of error, loss or damage, you must mark on the proof of delivery or invoice accordingly and notify seller immediately within four (4) days of shipment.  If a common carrier is used (ie: Purolator, or an LTL carrier), Seller is not responsible for shortages for which the carrier is at fault.

Return of Merchandise
Prior approval must be obtained before goods may be returned.  Twenty Per cent (20%) restocking fee may be charged on all returned goods.  Any items to be returned, must be in their original packaging.  Used or damaged goods are subject to further inspection and possibly different restocking fees.

Taxes
Any sales, use, excise or similar tax payable by Seller which is or may be imposed by any taxiing authority upon the manufacturer, sales or delivery of goods covered by any order, or any increase in the rate of any such tax not in  force, shall be added to the sale price; if not collected at the time of the sale price, buyer will hold Seller harmless.

Applicable Law
Sales through this web site and through our invoices are governed by the laws of the province of Ontario./

Limitations of Liability
The Seller's liability, if any towards the Purchaser arising from the sale of items through this web site, or through our regular sales channels, are limited to direct damages, and the Seller shall not be liable for any indirect or consequential damages; and that any such damages be limited to the value of the product purchased.

Delays
Seller is not responsible for delays in delivery due to causes beyond it's control, including those attributable to accidents, labour disputes, suppliers,etc.

Exclusion of Warranty
The Seller warrants only it's title to the goods.  The goods are sold without any other warranty, whether as to the merchantability, fitness for a particular purpose or otherwise.  The Seller assigns to the Purchaser any warranty provided by its suppliers and by the manufacturer.  The Purchaser waives any right to the damages caused by the goods.

Prices
Prices are subject to change without notice, and all quotations, unless otherwise specific, are binding only for immediate acceptance.

Late Charges
Buyer agrees to pay a late charge of 1.5% per month of the amount outstanding (18% per year), for any invoice or bill not paid within(30) days of the date of the billing invoice.  Buyer also agrees to cover any expenses and cost in the pursuit of collecting any outstanding amounts. 

Title
Title is retained by Seller until such time that the total price of the merchandise on the invoice is paid in full.

Credit Terms
All new accounts are on a C.O.D. basis until investigation is complete and credit privileges are extended.  Terms will be set by the Credit Department, and may be changed if terms are not honored.

Language
Pour translation français de langue de ce document - nouns appelle s'il vous plaît a 1-888-737-1111

Payment

We accept all major credit cards, debit cards, and money orders, we also accept cheques.
If paying by cheque, Please make payable to - Twin City Refreshments, 637 Squier Street, Thunder Bay, Ontario, Canada, P7B 4A7

Conditions & Privacy Policy

All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Price Adjustments

Prices are subject to change. We work hard to ensure the accuracy of pricing on twin-city.ca , but despite our best efforts, pricing errors may occur.

Use

You have permission to electronically copy and print hard copies of pages from this Website solely for personal, non-commercial purposes related to placing an order or shopping with twin-city.ca . Unless we give you written permission in advance, any other use of this Website, its content and its information, including linking or framing to this Website, is strictly prohibited.

Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Website. Unfortunately, it is not possible to ensure that any Website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current.  We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice.  We sincerely apologize for any inconvenience this may cause.

Disclaimer of Liability
We make no representations or warranties of any kind, whether expressed or implied, with respect to this Website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as other wise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Website or any other Website linked to it.  This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or other may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No Confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless required by law to identify the source of the materials, information, suggestion, ideas, or comments, or unless we first obtain your permission.

Applicable Laws
By visiting this Website, you agree that the laws of the province of Ontario, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disputes
Any dispute relating in any way to your visit to our Website or to products purchased here shall be submitted to confidential arbitration in Thunder Bay, Ontario. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any province or state. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the Canadian Arbitration Association.  The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Website or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

Protecting your Information
As part of our ongoing commitment to ensure that your shopping experience with Twincity Refreshments is protected, Twincity Refreshments will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law. Click here for our Privacy Policy.

Trouble with Site

If you are experiencing trouble with our site you may need to add us as a trusted site.

Adding Twincity as a trusted site:

1. Open Internet Explorer
2. Click on Tools
3. Click on Internet Options 
4. Click on the Security Tab
5. Click on Trusted Sites
6. Click on Sites
7. Ensure http://www.twin-city.ca  is in the text field
8. Ensure the check box labeled "Require server verification (https:) for all sites in this zone" is not checked
9. Click Add
10. Click Close
11. Click Ok

 

 


Hours

Monday 8:30 AM - 5:00 PM

Tuesday 8:30 AM - 5:00 PM

Wednesday 8:30 AM - 5:00 PM

Thursday 8:30 AM - 5:00 PM

Friday 8:30 AM - 5:00 PM

* Hours subject to change during holidays.

We ship nationwide to both Canada & the United States.

We offer standard, second-day & next-day shipping. Shipping cost varies depending on location. Please refer to our shipping f.a.q for more information.

Order online & pick it up in-store.

Place your order online, select a date & time from the cart page and we'll have it ready for you by the time you get here. We're located on 637 Squier St., Thunder Bay, Ontario.

Order online & get it delivered straight to your door.

We offer local delivery within the area of Thunder Bay, Ontario, Canada. For a flat rate of $5.00 + tax get your order delivered within 2 business days. If selecting this option, please contact us to confirm the delivery arrangements.