Terms & Conditions of Sale


Title is retained by Seller until such time that the total price of the merchandise on the invoice is paid in full.

Credit Terms
All new accounts are on a C.O.D. basis until investigation is complete and credit privileges are extended. Terms will be set by the Credit Department and may be changed if terms are not honored. Once Terms are established, payment terms are 1/3 on order, 1/3 on delivery, 1/3 in 30 days.

Payment Methods
Twin City Accepts, Cash, Cheque, EFT, PAP (Pre-authorized Payment), Debit Card and Money orders for prices Quoted. We also accept credit cards for payment, however, there will be a 3% credit card fee applied to all amounts paid by the credit card.

Receipt and Inspection of Goods
Inspect contents of shipment immediately upon arrival. In the event of error, loss or damage, you must mark on the proof of delivery or invoice accordingly and notify seller immediately within four (4) days of shipment. If a common carrier is used (ie: Purolator, or an LTL carrier), Seller is not responsible for shortages or damages for which the carrier is at fault.

Return of Merchandise
Prior approval must be obtained before goods may be returned. A minimum of Twenty-Five Per cent (25%) restocking fee may be charged on all returned goods. Any items to be returned, must be in their original packaging. Used or damaged goods are subject to further inspection and possibly different restocking fees.

All applicable taxes are extra.

Applicable Law
Sales are governed by the laws of the province of Ontario.

Limitations of Liability
The Seller's liability, if any towards the Purchaser arising from the sale of items are limited to direct damages, and the Seller shall not be liable for any indirect or consequential damages; and that any such damages be limited to the value of the product purchased.

Seller is not responsible for delays in delivery due to causes beyond its control, including those attributable to accidents, labour disputes, suppliers, shipping, etc.

Exclusion of Warranty
The Seller warrants only its title to the goods. The goods are sold without any other warranty, whether as to the merchantability, fitness for a particular purpose or otherwise. The Seller assigns to the Purchaser any warranty provided by its suppliers and by the manufacturer. The Purchaser waives any right to the damages caused by the goods.

Late Charges
Buyer agrees to pay a late charge of 1.5% per month of the amount outstanding (18% per year), for any invoice or bill not paid within (30) days of the date of the billing invoice. Buyer also agrees to cover any expenses and cost in the pursuit of collecting any outstanding amounts.

Prices are subject to change without notice, and all quotations are valid for only 30 days maximum and are binding only for immediate acceptance, unless otherwise specified.

These conditions apply unless otherwise specifically agreed to in writing. They are in addition to any other agreements in force between the Seller and the Purchaser. No waiver by Seller of any term of this Agreement shall constitute a waiver of any other term or a waiver of any of Seller’s rights; Terms and Conditions of Sale may change at any time and without notice.

For our most current Terms and Conditions, please see us on the web at www.twin-city.ca Paragraph titles are for reference only.




Monday 8:30 AM - 5:00 PM

Tuesday 8:30 AM - 5:00 PM

Wednesday 8:30 AM - 5:00 PM

Thursday 8:30 AM - 5:00 PM

Friday 8:30 AM - 5:00 PM

* Hours subject to change during holidays.

We ship nationwide across Canada.

We offer standard, second-day & next-day shipping. Shipping cost varies depending on location. Please refer to our shipping f.a.q for more information. NOTE: Due to highly variable shipping rates, we are no longer shipping to the United States.

Order online & pick it up in-store.

Place your order online, select a date & time from the cart page and we'll have it ready for you by the time you get here. We're located on 637 Squier St., Thunder Bay, Ontario.

Order online & get it delivered straight to your door.

We offer local delivery within the area of Thunder Bay, Ontario, Canada. For a flat rate of $5.00 + tax get your order delivered within 2 business days. If selecting this option, please contact us to confirm the delivery arrangements.