At Twincity, we place customers at the centre of everything that we do. That means being inclusive, equitable and striving to meet the needs of all persons.

We are committed to providing our services to everyone, including persons with disabilities, in an accommodating manner that is consistent with the core principles of dignity, independence, integration and equal opportunity. We have adopted an accessibility policy that reflects this commitment to serving persons with disabilities.

We are always looking at different ways to provide accessible customer service. If you would like a copy of our accessibility policy, have any feedback about our accessibility, or require any further information about accessibility, please call us at 1 807 344-8651 / toll free at 1+ (888) 737-1111, or via the Contact Us page.

Please note this section of our website is reserved for queries related to accessibility at Twincity and for persons with disabilities who seek accommodation in accessing Twincity’s services.

If you are experiencing trouble with our site you may need to add us as a trusted site.

Adding Twincity as a trusted site:

1. Open Internet Explorer
2. Click on Tools
3. Click on Internet Options
4. Click on the Security Tab
5. Click on Trusted Sites
6. Click on Sites
7. Ensure  is in the text field
8. Ensure the check box labeled “Require server verification (https:) for all sites in this zone” is not checked
9. Click Add
10. Click Close
11. Click Ok