Terms of Sale

Updated: April 8, 2026

Title

Title is retained by the Seller until such time as the total price of the merchandise on the invoice is paid in full.

Credit Terms

All new accounts are on a Prepay or C.O.D. (Cash on Delivery) basis until investigation is complete and credit privileges are extended. Terms will be set by the Credit Department and may be changed if terms are not honoured. Once terms are established, payment terms are 50% at time of the order with the balance due on delivery, unless special terms are agreed to prior.

Payment Methods

We accept credit cards, debit cards, cheques, e-transfers, EFT, PAP (pre-authorized payment), money orders, and cash. If paying by cheque, please make cheque payable to Twin City Refreshments.

Receipt and Inspection of Goods

Inspect contents of shipment immediately upon arrival. In the event of error, loss or damage, you must mark on the proof of delivery or invoice accordingly and notify the Seller within four (4) days of shipment. If a common carrier is used (ie: Purolator, or an LTL carrier), the Seller is not responsible for shortages or damages for which the carrier is at fault.

Return of Merchandise

Prior approval must be obtained before goods may be returned. A minimum of twenty percent (20%) restocking fee may be charged on all returned goods. Any items to be returned, must be in their original packaging. Used or damaged goods are subject to further inspection and possibly different restocking fees.

Taxes

Any sales, use, excise or similar tax payable by the Seller, which is or may be imposed by any taxing authority upon the manufacturer, sales or delivery of goods covered by any order, or any increase in the rate of any such tax not in force, shall be added to the sale price; if not collected at the time of the sale price, the Buyer will hold the Seller harmless.

Applicable Laws

Sales are governed by the laws of the province of Ontario.

Limitations of Liability

The Seller’s liability, if any towards the Buyer arising from the sale of items are limited to direct damages, and the Seller shall not be liable for any indirect or consequential damages; and that any such damages be limited to the value of the product purchased.

Delays

The Seller is not responsible for delays in delivery due to causes beyond its control, including those attributable to accidents, labour disputes, suppliers, shipping, etc.

Exclusion of Warranty

The Seller warrants only its title to the goods. The goods are sold without any other warranty, whether as to the merchantability, fitness for a particular purpose or otherwise. The Seller assigns to the Buyer any warranty provided by its suppliers and by the manufacturer. The Buyer waives any right to damages caused by the goods.

Late Charges

The Buyer agrees to pay a late charge of 1.5% per month of the amount outstanding (18% per year), for any invoice or bill not paid within 30 days of the date of the billing invoice. The Buyer also agrees to cover any expenses or costs in the pursuit of collecting any outstanding amounts.

Prices

Prices are subject to change without notice, and all quotations are valid for 30 days maximum and are binding only for immediate acceptance, unless otherwise specified.

Application

These conditions apply unless otherwise specifically agreed to in writing. They are in addition to any other agreements in force between the Seller and the Buyer. No waiver by the Seller of any term in this agreement shall constitute a waiver of any other term or a waiver of any of the Seller’s rights; Terms of Sale may change at any time without notice.

Order Cancellation And Return Policy

Once a sales / purchase order is placed, the Buyer becomes financially obligated to purchase the ordered merchandise from Twin City Refreshments. For this reason, the Seller will rarely accept order cancellations once a 24-hour window has passed.

• All cancellation requests of full or partial orders must be received within 24 hours of the order placement provided the goods have not already been shipped.
• For order cancellation requests after this period, we reserve the right to deny the request.
• Any exceptions to this cancellation policy will be solely at the discretion of either the Director of Sales or the General Manager. In the event that an exception is made, the customer may be responsible for a cancellation fee of up to 20% of the purchase price depending on what stage the order is at.
• All cancellation requests of full or partial orders must be submitted in writing via email to your Twin City Refreshments Account Representative.
• The request must include the applicable purchase order number, date the order was placed, product codes, and specific quantities applicable.
• Verbal requests are not accepted.
• Your Twin City Refreshments Account Representative will email you a confirmation that your order has either been cancelled or cannot be cancelled. If you do not receive this written confirmation, your order is still in process.
• Should partial order cancellations change the prepaid freight status (i.e., minimum 800 kg order weight) of an original order, you will be advised the order must ship collect.

Contact Us

If you have any questions or concerns about our Terms of Sale, please contact us at:

• Email: info@twin-city.ca
• Phone: (807) 344-8651
• Address: 637 Squier St, Thunder Bay, ON P7B 4A7