About Us
Our goal is to provide our customers with the tools and services they need to make their Life Well Equipped®
Over our 60+ years, Twincity has filled the gaps in our regional food service industry, and we now cover a geographic area from Kenora to White River. We have reached as far as Saskatchewan and Iqaluit and our customers rely on and trust our capabilities.
Our core services continue to evolve, expanding in depth – including restaurant & laundry equipment, smallwares, janitorial supplies, cleaning products, and take-out packaging.
We are the kind of company that works hard to enable our customers. We pride ourselves on working tirelessly to foster strong relationships with our customers and suppliers, and strive to provide the best customer service experience possible.
Over 10,000 different items in stock, covering a geographic area from Kenora to White River and all points in between.
Our Mission
We will understand our customers and provide solutions that best meet their needs. We always administer and foster ‘best practice’ concepts that strengthen our customer relationships.
Our Vision
To be the most recommended supplier of quality beverage and equipment products in Northern Ontario, bringing value to our customers by delivering smart solutions to make a difference to their lives.
Our Attributes
Respect, honesty, and integrity are our cornerstone attributes. We listen and speak effectively, leading to understanding and trust.
Always creating and sustaining extraordinary levels of service helps make us better and elevates us above the competition. We strive to be different and constantly explore new options. We push the limit, continuously growing as individuals, as a team, and a business.
Our Promise
Improve the lives of our customers and their customers.
What started with a few catering trucks, quickly grew…
Our History
Our company started with an idea to service the needs of a growing community with mobile food trucks. With the cities of Port Arthur and Fort William growing, the forestry sector booming, and the port moving more grain than anywhere else in the world, the Twin Cities of Port Arthur and Fort William were the place to be. Our company was then formed and called…
Twin City Refreshments.
Expansion
What started with a few catering trucks, quickly grew to providing 24-hour full-service vending at the majority of industrial sites around the city. We then followed up with coffee services for people working in remote sites unable to get a cup of joe. This was so successful that we expanded our coffee services to provide hot beverages to offices, restaurants, schools, healthcare, and government locations.
In reviewing our over 60 years of operations, we cannot imagine slowing down.
We are continually pushing the boundaries on innovation and providing a cohesive, multifaceted service experience for all our customers. We understand the unique dimensions of our local and regional customers, and the demand for structural systems and reporting for the national and franchise chains. Our philosophy is simple: Our customers spend at least a third of their lives at work – it is their passion.
Our goal is to provide our customers with the products and services they need to make their “Life Well Equipped®”.
