Accessibility


At Twincity, we place customers at the centre of everything that we do. That means being inclusive, equitable and striving to meet the needs of all persons.

We are committed to providing our services to everyone, including persons with disabilities, in an accommodating manner that is consistent with the core principles of dignity, independence, integration and equal opportunity. We have adopted an accessibility policy that reflects this commitment to serving persons with disabilities.

We are always looking at different ways to provide accessible customer service. If you would like a copy of our accessibility policy, have any feedback about our accessibility, or require any further information about accessibility, please call us at 1 807 344-8651 / toll free at 1+ (888) 737-1111, or fill out our Feedback Form.

Please note this section of our website is reserved for queries related to accessibility at Twincity and for persons with disabilities who seek accommodation in accessing Twincity’s services.

If you are experiencing trouble with our site you may need to add us as a trusted site.

Adding Twincity as a trusted site:

1. Open Internet Explorer
2. Click on Tools
3. Click on Internet Options 
4. Click on the Security Tab
5. Click on Trusted Sites
6. Click on Sites
7. Ensure http://www.twin-city.ca  is in the text field
8. Ensure the check box labeled "Require server verification (https:) for all sites in this zone" is not checked
9. Click Add
10. Click Close
11. Click Ok

 

 


Hours

Monday 8:30 AM - 5:00 PM

Tuesday 8:30 AM - 5:00 PM

Wednesday 8:30 AM - 5:00 PM

Thursday 8:30 AM - 5:00 PM

Friday 8:30 AM - 5:00 PM

* Hours subject to change during holidays.

We ship nationwide to both Canada & the United States.

We offer standard, second-day & next-day shipping. Shipping cost varies depending on location. Please refer to our shipping f.a.q for more information.

Order online & pick it up in-store.

Place your order online, select a date & time from the cart page and we'll have it ready for you by the time you get here. We're located on 637 Squier St., Thunder Bay, Ontario.

Order online & get it delivered straight to your door.

We offer local delivery within the area of Thunder Bay, Ontario, Canada. For a flat rate of $5.00 + tax get your order delivered within 2 business days. If selecting this option, please contact us to confirm the delivery arrangements.